Customers ask about their order more than anything else. Instead of answering one by one, send automatic WhatsApp updates when an order is confirmed, shipped, and delivered.
Why WhatsApp beats email for tracking
Email tracking updates get buried. WhatsApp messages are read within minutes. A customer who knows where their order is stays calm and does not flood your inbox.
What triggers to use
Send updates when the order is paid, shipped, out for delivery, and delivered. Add one message if delivery is delayed.
What to include
Order number, item summary, tracking link, courier name, estimated delivery, and what to do if something is wrong. Keep it short.
Make it two-way
Let customers reply to the tracking message. If they say ‘Where is it?’, the agent can fetch live status and reply.
Connect to Shopify events
Use Shopify order and fulfillment webhooks to trigger the messages automatically. Do not rely on manual copy-paste.
Get this running for your store
ChatAgent sends automatic Shopify order tracking messages on WhatsApp and handles replies when customers ask for updates. Request a custom quote or start free on ChatAgent.
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